Frequently Asked Questions
General FAQ
Individual benefits: Certification is a credential that recognizes an individual’s skill and competency in an Adobe application. A candidate who passes the certification exam becomes an Adobe Certified Professional, Expert, or Master.
Certifications require commitment, are legally defensible, and validation from Adobe of your expertise. You can also feature your certification on your social profiles by downloading your badge from Credly.
To learn more about how to manage your badges in Credly, go HERE.
Certifications require commitment, are legally defensible, and validation from Adobe of your expertise. You can also feature your certification on your social profiles by downloading your badge from Credly.
To learn more about how to manage your badges in Credly, go HERE.
Certifications are role-based, which means there are multiple exams available. Review the certification journey pages to choose which exam to take. You will choose the exam by:
If an exam is retiring, you will see a note on the certification journey page. This means that this exam version will soon be removed because a new version of the exam is available. We encourage candidates to take the most recent version, but you can take the retiring version if you feel more prepared to take it. Either way, your certification will last for two years.
If your current certification is about to expire, you should renew it. Renewal options have fewer questions, and are FREE. These options cover the most recent application capabilities. If your certification expires, you’ll have to take the latest version of the certification exam, which you would pay for. Learn more about renewal options.
- Application: for example, Adobe Analytics or Marketo Engage
- Role: for example, developer or business practitioner
- Level: for example, Professional, 0-12 months of experience; or Expert 1-3 years
If an exam is retiring, you will see a note on the certification journey page. This means that this exam version will soon be removed because a new version of the exam is available. We encourage candidates to take the most recent version, but you can take the retiring version if you feel more prepared to take it. Either way, your certification will last for two years.
If your current certification is about to expire, you should renew it. Renewal options have fewer questions, and are FREE. These options cover the most recent application capabilities. If your certification expires, you’ll have to take the latest version of the certification exam, which you would pay for. Learn more about renewal options.
Examity has support available by chat, email, and phone. Adobe support can’t help with technical issues that occur during the exam.
Examity Support: [email protected]
The quickest help resource is through their chat. All test candidates should ensure their computer has the proper system requirements before taking their exam.
For more details, see the Examity page for managing exams and technical setup.
Examity Support: [email protected]
The quickest help resource is through their chat. All test candidates should ensure their computer has the proper system requirements before taking their exam.
For more details, see the Examity page for managing exams and technical setup.
For questions about exam registration, exam payments, test delivery, testing centers, comments on exams,
exam questions, testing experience, test accommodations, or questions about the certification portal,
please submit your question on our Contact Us page.
Adobe can accommodate certain special requirements. If you need additional time to complete your exam or another accommodation, please contact [email protected] with your request. Your request must be sent 2 weeks before your exam is scheduled.
To obtain or keep your Adobe Certified status, you’ll need to pass the most recent certification exam by retaking it. It is recommended that you allow sufficient time to account for potential retakes before your certification expires.
For candidates who fail the Adobe certification exam on their first attempt, they must wait at least 24 hours before attempting it again. If they fail on the second or any subsequent attempt, a waiting period of 14 calendar days is required before they can retake the exam. Each attempt incurs a separate exam fee.
For candidates who fail the Adobe certification exam on their first attempt, they must wait at least 24 hours before attempting it again. If they fail on the second or any subsequent attempt, a waiting period of 14 calendar days is required before they can retake the exam. Each attempt incurs a separate exam fee.
- Step 1: Log in to the Adobe Credential Management System, CertMetrics. Sign in using your ID or email address and password.
- Step 2: Click Transcripts.
- Step 3: Scroll through your transcript history and select the report you’d like to view. You can have the report emailed to you or view it onscreen.
You can track your certification status by going to Adobe Credential Management System under the certifications tab.
After you complete your exam, your results will immediately be displayed on-screen. Within 72 hours, you will get an email confirmation of your score from CertMetrics, with a PDF of your certificate. You can access logos from your CertMetrics account that show your certification status and can be used on your website, email, signature, business card, social profiles, and so on.
You can sign in to or create an account here. There you view the available exams, your exam history, certification expiration dates, and any benefits, such as discounts, available to you.
Because we need to ensure our Adobe certified individuals are current on new application features and capabilities, Adobe Certifications are valid for two years.
Some exams are available in Japanese. If the exam is available in Japanese, it will be noted in the exam details for that exam. The exams details are found on the “Get ready” tab of the certification journey pages.
Certifications are offered at certain Adobe-Sponsored events.
Not directly, no. But because certification will now require renewal every 2 years, your certification ensures that you remain current on the latest version of an Adobe application.
Go to My Profile > Actions > Update Profile Image.
On-demand e-learning – learning conducted via electronic media, typically on the internet.
Credentials are a classification of awards that specify different skill and knowledge attainment types. For Adobe’s purposes, Certificates of completion are awarded for successful course completion. faq is awarded to individuals who attain a passing score on a proctored exam.
You can use the latest versions of Chrome, Safari, Firefox, and Edge version.
Course FAQ
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Log into the Credential Learning Center (our LMS) and select Course Catalog to view available courses.
- Click on the course you want to start. This takes you to the course homepage.
- At the bottom right-hand side of the course home page, click Start.
The Resume button 
is at the bottom of the screen. It replaces the Start button when you have a course in progress. It is located at the bottom right-hand side of the course home page.
is at the bottom of the screen. It replaces the Start button when you have a course in progress. It is located at the bottom right-hand side of the course home page.
Find your course completion certificates in My Profile > Achievements.
You can find all the courses in the course catalog, including those you have in progress. The courses will be listed as “IN PROGRESS”.
On the navigation bar, go to Learn > My Saved Courses.