Course introduction
Module Resources
In this module, you will learn the skills necessary for crafting impactful customer communications. This module serves as a foundational step in your journey, providing a meticulous examination of essential elements in journey building.
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Getting Started
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Lab Instructions
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Lab - Creating a Push Campaign using Personalization
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In this module, you will learn advanced skills and feature capabilities to refine your customer communication strategies. This module builds upon foundational knowledge and delves deeper into optimizing customer journeys.
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Designing Journeys
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Lab Instructions
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Lab - Developing a Basic Customer Journey
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In this module, we delve deeper into the art of refining, testing, and optimizing customer journeys, building upon your foundational knowledge. This module is a journey towards mastering the intricate craft of enhancing customer experiences. You'll learn how to do journey testing and debugging to ensure frictionless interactions. Learn effective debugging techniques in Test Mode, conduct comprehensive journey tests, and validate strategies to unlock the secrets of campaign and journey optimization.
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Testing and Simulations
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Lab - Evaluate a Basic Customer Journey
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In this module, we delve into the intricacies of reporting mastery and content experimentation strategies. It serves as a pivotal phase in your journey toward mastering data insights and refining customer engagement strategies within Adobe Journey Optimizer.
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Optimization and Performance Monitoring
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Lab - Analyzing the Report of Your Journey
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In this module, we venture into the artistry of crafting precise journeys and campaigns. In this module, you'll navigate the terrain of strategic decision-making, learning to choose the most fitting journey or campaign type for diverse scenarios.
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Advanced Concepts
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Lab Instructions
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Lab - Designing Campaigns for Targeted Email Blasts
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In this module, you'll dive into access management, focusing on essential topics like roles, resources, permissions, and sandboxes.
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Administrative Tasks
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Lab Instructions
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Lab - Using Tags, Filters and Search
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